PerformanceAppraisals.com.au
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Call centre and customer service
We believe the effectiveness of performance appraisals can be
greatly improved by using industry specific performance criteria
as a basis for the appraisal process. We then give you the
ability to make changes to the performance criteria and thus
further customise the criteria to your business. We also give
you the ability to add and remove performance criteria.
We can provide industry specific performance criteria for call
centre and customer service staff. We have numerous performance
criteria specifically created for use in performance appraisals
for call centre and customer service staff including:
active listening;
customer focus;
handling of difficult calls;
product knowledge;
stress tolerance.